Returns and Exchanges
RETURNS | EXCHANGES | PERSONALIZED ITEMS
We hope you are happy with your purchase, but we understand if for some reason you changed your mind on a color or style. That is no problem. Just email us at firstname.lastname@example.org if you have specific questions or concerns about your order.
How to return an order for items NOT personalized:
1. Email email@example.com to initiate a return or exchange. If your product is defective, please take a picture of the defect and attach it as reference. Please note that return shipping charges are non-refundable, unless the item is incorrect or damaged.
2. We will respond within 1-2 day with instructions including a Return Authorization number (RA#)
3. Print the Return Authorization email and include it the original box along with a copy of the packing slip. Return items to:
Havlu Home TextilesRA#P.O. Box 1500La Canada, CA 91012